Help centre
How to do anything in WalnutPOS
36 guides, each a 2 to 5 minute video with the steps written out underneath.
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Message us on WhatsApp. We answer during service hours, and questions that come up twice become a new guide.
WhatsApp 07453 654669New to WalnutPOS
Watch these first
Every guide
Find it by topic
Getting started
7 guides- What WalnutPOS does: a quick tour, Free vs Advanced2:52
- How to sign up and create your store2:59
- How to find your way around3:00
- How to read your dashboard and setup checklist2:25
- How to set up your business profile, currency and VAT2:42
- How to set up your receipt printer2:49
- How to add a second branch and switch stores2:52
Taking orders and payments
9 guides- How to set up tables for dine-in orders2:30
- How to take dine-in, takeaway & delivery orders5:09
- How to save, reopen, merge and split tickets2:46
- How to take payment: promo codes, split bills and tips3:15
- How to run a customer tab and take payment later2:43
- How to add a customer to an order at the till2:49
- How to give store credit2:08
- Void or refund? Cancel an order or refund a receipt3:30
- How to create promo codes with limits2:42
Your menu
3 guides
Online ordering
4 guides- How to get your store online2:46
- How to set delivery and collection3:03
- How to go live with online ordering4:48
- What your customers see when they order online4:47
Customers pay at the counter or cash on delivery; online card payment isn't live yet.
About online ordering
Stock and suppliers
5 guides- How to add stock items and set reorder points3:10
- How to spot low stock and track what you pay2:39
- How to add suppliers and track what you owe2:52
- How to log a stock delivery from a supplier2:31
- How to do a stocktake and correct your stock2:55
Reports and spending
3 guides- A tour of your sales reports2:36
- See staff sales and voided orders in your reports2:26
- How to log a business expense2:47
£0 plan: 1 location · reports show the last 24 hours · other limits apply. See pricing
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Send a message to 07453 654669. We answer during service hours, and if it comes up twice, it becomes a guide.
WhatsApp us Every video on YouTubeSet it up on your own menu
Start on the £0 plan with no card and no contract, or message us and a person will help you get going.
£0 plan: 1 location · reports show the last 24 hours · other limits apply. See every limit